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Return Policy

 

RETURNS

Shopping with SSY Designs is friendly and easy. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to return.

Please make sure your items are returned new, unused and with all SSY and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our customer care team by emailing customercare@ssydesigns.com if you have any further questions.

 

RETURN POLICY DETAILS

All items must be returned new, unused and with all SSY and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.


Late Returns

Your purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period may be accepted at the discretion of SSY Designs.


Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all SSY and designer garment tags still attached.


 


Gifts

To arrange a gift return, please email customercare@ssydesigns.com and we will assist you further.


Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a full refund within 14 days from the date you received it. If you have owned your item for longer than this, then please contact Customer Care.


Final Sale

During any clearance sale, products marked as “Final Sale” or “Special Clearance Offer” cannot be returned or exchanged.


Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your SSY Designs account.



RETURNING YOUR PURCHASE

Please carefully package all items, tags and labels, a copy of your purchase receipt and/or the order number into a box and send to us at the following address:

   SSY Designs – Returns
   252 East 57th Street, #C2
   New York, NY  10022



REFUNDS

Your refund will be credited to the original payment method.

If your order has been sent to a destination within the U.S. or Canada, all sales taxes will be refunded. Outside the U.S. and Canada, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.